JG
Jessica G
1 reviews | Active since Aug 2015
04 Feb 2017, 13:50
Lazy reply
<p>I have 2 data sim card contracts with telkom which I would think ends around the same time I took the contract but according to telkom and my invoice it ended 2 months after!!! Then January 5 I get an invoice which I did not read saying I must pay full price for damn data that is no more on promo to me and still unaware I get debited R939.65 on the 26th of Jan and obviously I have not budget for this so I called telkom to sort and was given a case number which I was contacted but I also requested a cancellation the very same day got the emails as proof now I'm flipn getting billed R1000+ again and I cannot afford to pay that as initially my contract was only R206.50</p> <p> I'm so ****ed off nobody calls you to confirm the cancellation nobody emails back what hell am I to do now as I do not have that next payment nor was I explained about the contract going into full price I was given an option but they expected me to pay R939 honestly why do customers get treated this way. </p>
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Replies (4)JG
Jessica G's updateReviewer Update
04 Feb 2017, 13:58Oops I meant to say I was not given an option as if I was then I would of cancelled when contract ended but telkom took things into their own hands without my knowledge and changer my contract!!!
JG
Jessica G's update04 Feb 2017, 13:58
Reviewer Update
Oops I meant to say I was not given an option as if I was then I would of cancelled when contract ended but telkom took things into their own hands without my knowledge and changer my contract!!!
Telkom's replyOfficial
06 Feb 2017, 08:58Hi JessicaGov,
Thank you for making contact with us.
Please be assured that we have sent your query to the Cancellation Team for further assistance, they will be in contact with you.
Your reference number: ***9
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply06 Feb 2017, 08:58
Official
Hi JessicaGov,
Thank you for making contact with us.
Please be assured that we have sent your query to the Cancellation Team for further assistance, they will be in contact with you.
Your reference number: ***9
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
JG
Jessica G's updateReviewer Update
07 Feb 2017, 09:00Hi launa
My sim cards say no service so too my knowledge I would think it has been cancelled and the invoice that I received on 4th Feb reversed as I requested my cancellation 26th jan and they still sent me an invoice but I never saw the data no am I seeing my refund. I received an email to say my request for cancellation has been processed but that isn't good enough I need a letter saying it has been cancelled and the invoice reversed. I can't afford them taking R1000 of my money and then I must go through trouble getting it back in just don't have time for that so to save us all of that admin work! I need proof all is sorted
JG
Jessica G's update07 Feb 2017, 09:00
Reviewer Update
Hi launa
My sim cards say no service so too my knowledge I would think it has been cancelled and the invoice that I received on 4th Feb reversed as I requested my cancellation 26th jan and they still sent me an invoice but I never saw the data no am I seeing my refund. I received an email to say my request for cancellation has been processed but that isn't good enough I need a letter saying it has been cancelled and the invoice reversed. I can't afford them taking R1000 of my money and then I must go through trouble getting it back in just don't have time for that so to save us all of that admin work! I need proof all is sorted
JG
Jessica G's updateReviewer Update
08 Feb 2017, 10:44I asked for a cancellation document surely they should of been able to pick up my contract is cancelled and I needed a letter but yet they sent me the same freaking email and blanket form again really!!!
Good day
Hope this mail finds you well.
Please accept our sincere apologies on any inconvenience caused and the delayed response to your email.
Also note that we acknowledged your request.
Kindly see attached the service termination forms that you need to fill, sign and send back with ID copy for processing of the request in question. These documents will serve as a written 20days notice of cancellation.
Upon having received the required documents, a case for cancellation of services will be logged for record purposes and you will be provided with the Case Ref. No. You can call our Customer Care Line on 081180 anytime to follow up on for progress towards resolution of the request in question. Rest assured that one of our consultants will be in contact with you to discuss and advise the turn-around-time it will take to address and resolve this matter with you accordingly.
NB: Please ensure to also add contactable details when completing the form to avoid getting the case closed without the request being processed.
JG
Jessica G's update08 Feb 2017, 10:44
Reviewer Update
I asked for a cancellation document surely they should of been able to pick up my contract is cancelled and I needed a letter but yet they sent me the same freaking email and blanket form again really!!!
Good day
Hope this mail finds you well.
Please accept our sincere apologies on any inconvenience caused and the delayed response to your email.
Also note that we acknowledged your request.
Kindly see attached the service termination forms that you need to fill, sign and send back with ID copy for processing of the request in question. These documents will serve as a written 20days notice of cancellation.
Upon having received the required documents, a case for cancellation of services will be logged for record purposes and you will be provided with the Case Ref. No. You can call our Customer Care Line on 081180 anytime to follow up on for progress towards resolution of the request in question. Rest assured that one of our consultants will be in contact with you to discuss and advise the turn-around-time it will take to address and resolve this matter with you accordingly.
NB: Please ensure to also add contactable details when completing the form to avoid getting the case closed without the request being processed.