Lawyers letters for a paid up account

My mother last had a Telkom line over a year ago. She paid all bills up to date. But over a year later she is now receiving lawyers letters to pay a account that was paid in full.

Can’t you people do your accounts properly that you want to rebill someone for a account that was paid in full.

This is ridiculous service from you. You are really trying to con people out of money. Why should my mother pay for a account that was paid in full at the time the statement was processed.

The payment was done via EFT from a fnb bank account to a Telkom bank account. Confirmed by telkom call center and confirmed by fnb staff to be telkom bank details. But you want to now say that is it not your bank details and payment was never received.

How many people pay their telkom account via EFT. And over a year later now all of a sudden it has become a problem.