Laughing Thembeka

Firstly, I just want to say that the agent "Thembeka" is a disappointment to this company, not only has she angered me by laughing at what I had to say, but also saying it was my fault that I didn’t know about why i had a "rejection fee"

All i wanted to know from her is why there was a rejection fee, she explains why (due to debit order not going through) I explain, but I would've gotten notified by my bank, but I checked my records and nothing, she then laughs and says "who's fault is that?!" She tells me that that they charge the rejection fee so I tell her that YOU (Telkom) should then inform me before billing me. She laughs again. This time i'm fuming, I ask to speak to her manager, she says she is busy after keeping me on hold for 10min. She gives me an email address ********** for me to send an email to her Team Leader so she can get back to me with a solution. Surprise surprise!! the email is a **** one. I asked her 3 times to spell the name of her team leader and each time its a different spelling, Nokuthula Ngozo. Now i can't get anything sorted out, I can't even get a case number for my complaint, why should I have to phone in again and go through this again? I'm disgusted that this is what SA has to deal with as customer service. It's pathetic.

I think you guys have a lot to learn. We are human beings that need your help, but I think it's you guys that need the help.

Disgusted