DJvV
Dirk Janse van Vuren
1 reviews | Active since Nov 2012
17 Nov 2017, 13:07
LATE UPGRADE OF TELKOM ORDER!
On the 26/10/2017 I spoke to a TELKOM consultant to have my landline upgraded from a Softcap 20 GB to a Unlimited home 4MBps. They told me that it would take 14 working days to upgrade. Guess what? it is now going on 17 working days since I placed the order. I have phoned various TELKOM consultants and all i get is new escalation references!!!! Please help!
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Replies (1)DJvV
Dirk Janse van Vuren's updateReviewer Update
06 Dec 2017, 12:53Please be advised that your "Telkom Social Media Team" reply means absolutely nothing to me Yazied! I am so frustrated at meaningless and time wasted promises by Telkom staff who offer numerous escalation reference numbers and promised feedback information on my long overdue upgrade order ********** 78A. The latest escalation reference ********** 87 dated 29/11/2017 was given to me by MIMENHLE (Consultant) who works at Telkom sales. This gross inconvenience has caused me two unnecessary DATA TOP UP costs which could have been avoided if TELKOM delivered their services on time! Is this delay done deliberately to gain extra top-up money by TELKOM!!!!! I am a pensioner and these unnecessary and unplanned costs have an adverse effect on my monthly budget! TELKOM I am so disappointed in your lack of commitment to service excellence!!!! It has been 30 working days and still no upgrade TELKOM!!!!!!!!!
DJvV
Dirk Janse van Vuren's update06 Dec 2017, 12:53
Reviewer Update
Please be advised that your "Telkom Social Media Team" reply means absolutely nothing to me Yazied! I am so frustrated at meaningless and time wasted promises by Telkom staff who offer numerous escalation reference numbers and promised feedback information on my long overdue upgrade order ********** 78A. The latest escalation reference ********** 87 dated 29/11/2017 was given to me by MIMENHLE (Consultant) who works at Telkom sales. This gross inconvenience has caused me two unnecessary DATA TOP UP costs which could have been avoided if TELKOM delivered their services on time! Is this delay done deliberately to gain extra top-up money by TELKOM!!!!! I am a pensioner and these unnecessary and unplanned costs have an adverse effect on my monthly budget! TELKOM I am so disappointed in your lack of commitment to service excellence!!!! It has been 30 working days and still no upgrade TELKOM!!!!!!!!!