MB
Mfundo B
1 reviews | Active since Nov 2015
02 Nov 2015, 14:16
Late proceess of cancellation
Good day<br> <br> I logged a cancellation last week and I have not received any feedback from Telkom<br> <br> I was informed by the call centre agent that it takes 72 hours for a cancellation order to be processed but it still has not happened<br> <br> It is not fair that I have to run after Telkom so that I settle my account<br> <br>
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Telkom's replyOfficial
02 Nov 2015, 14:36Hello Mfundoncedo,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163409.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163409.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply02 Nov 2015, 14:36
Official
Hello Mfundoncedo,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163409.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163409.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media