Late phone Delivery

Good day<br> <br> i went to a store to buy a phone, i came with all the new documents as i had a contract with them but i was just to renew the contract and get the phone either from the store or any other Telkom store but i was told i have to wait 3 week or 4weeks to get a phone which is unreasonable at all also the bad attitude of the agent.<br> Telkom at RoseBank also they never answer their phones for customers<br> Thanks<br> KG