Late (NO) Installation, poor customer service

Utterly disappointed in Telkom. I placed and online order on the 19th of May. Received an SMS saying that a technician will contact me in 48 hours. The next morning someone phoned me and told me that he can help me to place an order, I explained that I already did online and he told me that I need to place my order with him instead as the online order won't pull through. Which I did. For a 10MBPS DSL lockdown promo deal. On the 5th of May I received an SMS with my telkom email address and password. Further than than I have had no correspondence. Two weeks ago. I phoned in to check on my progress and the lady told me that it is scheduled for installation on the 4th of June and that a technician will contact me. A technician did not contact me and the day came and gone. The next day, I phoned in. They promised that it will then be done the following Monday. I have been phoning every single day and they keep promising the next day for a week now. Your very rude consultant told me yesterday there is nothing he can do and I must just wait. I have sent numerous emails to Telkom and have not had a response. I have sent emails to Openserve as well. No response. On FB Messenger, Openserve just ignores me flat out, I can see that they have viewed the message. Absolutely disgusting. When I placed the order on the 19th I phoned in to check all the nitty gritties and I was assured a consultant at that time that I would have it within 10-14 working days. The absolute worst is, I have recommended this product to a friend, who lives only a few streets down from me and she app**** the same way and hers was delivered within a week. I am disgusted to day the least. Your customer service is appealing. No one is helping, I am hearing lies upon lies.

Phoned in again today as I was told yesterday that they have scheduled another appointment for today, lady told me if they don't come do the installation by 1pm today I must phone in again, yet again I did do that. Another consultant then told me that she can see that an installation was due for today as well but is not sure why it has not been done. Every single day this week I have been phoning in, I get the same answers every single time. Then I ask for a Manager to phone me back, the consultant tells me that she will log the call for one and that they will phone back within one hour. Monday, Tuesday, Wednesday and today this has happened - not once has anyone phoned me.

Appalling customer care.