Late moval of line and no call back

Telkom was meant to come and move our line/adsl on the 16th september. We called them earlier in the month-cuz it takes 2weeks to move a line- to tell them we moving to a new house on the 17th and need our internet! On the 16th we get a call saying they cant come. We said thats fine because we were busy moving and they can come on the 18th rather. They said they will come then. 18th came and nobody picthed up or bothered calling. I took the day off work for this too. Called them this weekend and spent 35mins PAYING for a call to complain bout their poor service-im on telkom mobile and they still charge you to call their customer care number- they said they had record of us saying we busy and to come another time but no date. We then logged a complaint and told them we need it installed asap. They said next date is 25th September. A whole week later. They were meant to call us yesterday regarding the complaint and no call. We are paying for a service we arent getting. Paying to call them. Paying not being at work. Paying for mobile data cuz we have no wifi at home and nothing is being done! Poor service from telkom and ******ion!!! REF NUM:748422