Late delivery
Hi, Can someone please assist. I placed an order last Tuesday 06/03/18 and on 09/03/18 I received confirmation text with reference ********** 37A, however when I try and track this through courier IT, I get nothing and when I track it on Telkom website it shows still checking warehouse for stock. I’ve contacted the sales team who initially advised that it shows as dispatched but there is an error with the order so they will email the online team to re-submit and send me a new reference, however this has still not happened. I then call again the following day and was again given the same reference and told that it has not yet been dispatched to the courier and that delivery takes 7-14 working days even though I was originally told when placing the order that it would take 5-7 working days
HI mohammed-nur-isaacs
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI mohammed-nur-isaacs
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi Mohammed ,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was activated on *** SmartBroadband Wireless 50GB Deal with Huawei B315 router.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Mohammed ,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was activated on *** SmartBroadband Wireless 50GB Deal with Huawei B315 router.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Mohammed ,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was activated on *** SmartBroadband Wireless 50GB Deal with Huawei B315 router.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Mohammed ,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was activated on *** SmartBroadband Wireless 50GB Deal with Huawei B315 router.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Mohammed ,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was activated on *** SmartBroadband Wireless 50GB Deal with Huawei B315 router.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Mohammed ,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was activated on *** SmartBroadband Wireless 50GB Deal with Huawei B315 router.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,