Late debits incurring penalties

For years this telkom mobile account has been happily debiting away R157 unnoticed. Having recently moved i decide to get telkom LTE-A package and apply for the February big deal. Only to be told " your application cannot be processed to outstanding funds" upon investigation it appears that debit dates have moved from the 25th as per my contract and now appear to be deducting successfully on the 31st onwards. This now creates a late payment fee of R200 and shows the previous months payment in arrears, which according to my bank statements is not the case. 25th is my salary date,has been for 8 years without fail, no issue with funds is possible, multiple other debits clear happily without issue. Bare in mind this account is a spare backup sim and is not in use, no bill from telephony nor data exists, nor can possibly be accrued. I have had no contact with telkom regarding this in over 2 years. Bill total R515! on an unused smartplan 150 account,not once, but twice in the last few months, and worst, debited from my account in December incorrectly no such debits exist on the 25th according to my bank statement, no failed transaction fees are present.(bank statement has been emailed to ********** this occurred in the November billing cycle as well as January!

So begins the process of calling vodacom,initially being told that my account is no longer with mobile its moved to land lines. another unsuccessful call to landlines proves this was not the case. Third call to telkom once again yields nothing more than "please pay outstanding and penalty and the account status will be restored. i go in to store, i am told I must log a ticket and will be called by tdc dept, they very promptly call back and inform me that to resolve the issue i need to make payment....BUT PAYMENT HAS BEEN MADE, ON THE 31st. i politely explain that no debits show on my statement for the 25th-28th as claimed by telkom, and that the payment is processed by the 31st(which incidentally is the invoice due date given by telkom's website) call once again, attempting to log a billing dispute,end up being told by callcentre staff that the account is now with collections! so not only are they billing late, they are negatively affecting my credit score on a repeat basis! called collections to be greeted by a debt collection agency. calling once again i get through to a very helful callcentre agent, who admits that there appear to be different debit order vs payment dates, im put on hold an on return the story changes back to the "pay outstanding to rectify" rhetoric I requested she cofirm and update mail address and debit date, debit date reset to the 25th.

According to my bank records all outstanding payments up to and including January are paid in full, including the incorrect R515 from November billing cycle, yet i still appear in arrears. I have contacted customer care billings and have reconfirmed email details as well as reset debit order date to the 25th . Please correct this and credit my account accordingly