Last time you will see me Telkom

I have been trying to cancel my home telephone line now for 2 weeks. Ist I registered online, but the website keeps telling me I am not associated with the account, although the account is in my name. Then I used the online chat and after a long discussion they referred me to customer care. Then I went to the shop in Somerset Mall, but they were truly unhelpful and unfriendly. So, I treid the website again on their recommendation, but still no luck. Even registered a 2nd account, but that didn't work either. So I went to Facebook Social media. Telling me about 5 days ago they will respond in 48 hours, I am still waiting. Suspect I must be number ********** 623678 in the queue. So went to the shop again this morning and service was even more terrible than before. They keep referring me to the website and tell me it should work. I am now truly frustrated and gatvol. Worst service ever. Telkom unable to cancel a stupid easy home phone line.