ZS
Zaheer S
1 reviews | Active since Feb 2014
24 Aug 2016, 10:43
last straw
<p>My modem is faulty. When I called 10210 I was told to take it to a store and they will swop it out i.e. no box or id or cables etc were needed just the modem. I went to the gateway branch and they are on strike and cannot help me. They checked that I only had my modem and said thats all I needed but I must go to another branch in the phoenix plaza to swop it. When I get there they ask for id, cables etc. What the hell Telkom!!! I have a modem that needs swopping and you striking is not my problem and not knowing protocol when doing a swop is just pathetic. What must we as customers do when we face a brick wall like this??? PAYING CUSTOMERS. MAY I ADD. COME BACK WITH A SOLUTION</p>
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Telkom's replyOfficial
24 Aug 2016, 16:58Good Day,
We do apologize for the incorrect info given. I tried to contact you on cell but got voicemail , To swop a faulty router , the original packaging and all cables must be returned with a referenace obtained by 10210 stating what the issue is with router.
Please email us the adsl number , router name and advise what the issue is and we will issue a referance number. Please send the details to *** and quote ref AI*** in the subject thank you.
Kind regards
Yazied
Telkom Social Media
Best regards,
Telkom's reply24 Aug 2016, 16:58
Official
Good Day,
We do apologize for the incorrect info given. I tried to contact you on cell but got voicemail , To swop a faulty router , the original packaging and all cables must be returned with a referenace obtained by 10210 stating what the issue is with router.
Please email us the adsl number , router name and advise what the issue is and we will issue a referance number. Please send the details to *** and quote ref AI*** in the subject thank you.
Kind regards
Yazied
Telkom Social Media
Best regards,