Last Attempt for Service Delivery - ***

Item: Telkom
Rating: 1
Author: Sponge B

Frustrated. Waste of money. No solutions. Non-existent service delivery, only excuses and time buying fairy-tales. Continuous fault logging (over a year) with no change in service delivery however with every fault case logged - they still try to convince me to upgrade and to try and persuade me that this kind of service is "acceptable". Internet speeds so slow that I cant even run a diagnostic test without getting a "server connection error". Paying for a 4mb line but getting 0.30mb speed on average over the last couple weeks. Call center agents are in-equipped to help, management is invisible or unavailable. No feedback. No ETA. BREACH OF CONTRACT! Latest reference number: ********** 3. If I do not receive positive/informative feedback in the next 7 working days, I will be reporting this case to the Ombudsmun for further escalation as I am out of options and I as a consumer, have rights. The promised internet speed VS the delivered internet speed has directly effected my personal income as I work from home, this is an on-going major problem which there seems to be no remedy to.

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Sponge B's updateReviewer Update

24 Jan 2019, 15:08

Still no response. The well rehe****d 'Telkom list of excuses' play continues... Informed we had a "Technician" attending to the problem today, only to be surprised by a call centre agent disguised as a "Technician", calling from Johannesburg, might I add. Mohal (the "Technician") without consent, closed the fault report on the system so we have now been told that we have to start the entire process again however we were disgusted to hear that another "Technician" will call us back on the 1st of February 2019. Only another 2 hours of airtime and an expensive trip to the store, to now be told that my case is closed and to hope for the best. To say this is an unacceptable and non-existent customer service level would be a gross injustice. Haven't even received feedback on this hellopeter complaint?? I have half a mind to walk in there tomorrow screaming and shouting until somebody helps me. As per my previous post, will be reporting this now to the CSGO and will continue to hope for the best. Details: Call Centre Agent: Mohal Lutalala (Interaction No: ********** 22) No Management/Team Leader on Duty/Contactable on Call Centre Floor Ref no: As Above

Sponge B's update24 Jan 2019, 15:08

Reviewer Update