Laptop on Contract

Good morning<br> <br> I have in November 2014 bought a laptop from Telkom upon signing a new 24 month Contract of which I am still paying off. <br> <br> I received a Lenovo G50-70. (For my daughter for university tuition.)<br> <br> However it has slowly became unresponsive after a few months and takes more than an hour to log in.<br> <br> I came into your shop during the holiday on which a lady technician gave me a number to call. (Number on a box which was not a Lenovo Laptop box)<br> <br> They've (Platinum Warranty) then advised me to reset / reload the laptop to factory setting with the one key recovery.<br> <br> I've done that but the problem persists.<br> <br> I have emailed and waited a long time for \Platinum Warranty"(the email address of the supp**** number) who said they would send a technician to my house to collect.<br> <br> After following up after more than a week they say that they do not support that devices. <br> <br> Can you please help me as to where to go (Telkom Repair Centre) to get the laptop fixed as it is only a year and a month old"