Laptop Contract

<p>Laptop was about 8 or 9 mnths old when it started freezing, took it into Telkom at promenade mall and the consultant at the front desk. Male didn't get his name did some upgrades and then returned laptop 2 me on the same day. Said if the problem persist that I should not hesitate but bring it back. I returned to the same store on 2 more attempts and was turned away. I then liased with the Telkom offices and they explained to me that the store should assist me and that I must take my laptop back. This was after not being able to use my laptop for its actual purpose for almost a year returned to the branch for the 4th and final time as I now had spoken to the Telkom offices and they had advised me that the branch is too sort out my problem. I spoke with lawrence and demanded that he assisted me as they do not have a problem in deducting my money however they have a problem in solving my freezing laptop. Its now been nearly 2months since telkom promenade Lawrence has taken in my laptop and no correspondence received from them since. And yet they still deducting money. Please assist me 2 get this matter resolved. Telkom is the worse service provider I have ever dealt with in getting devices fixed or attended too when there's a problem. A very frustrated and disappointed client Peta Cicilie</p>