Landline & Wi-Fi not working from 1 April 2016

My phone line is not working since 1 April 2016 and no action has been taken by Telkom to rectify the problem. I called Telkom nearly every day last week and each time I was told by your call centre that Telkom is doing fault finding and working on the fault.<br> On Friday, the 8th I called your call centre and informed them that the fault is not at the exchange but at my house. The cable form the Telkom pole is lose and this is the reason why my line and Wi-Fi is not working.<br> I was promised by one of your managers (Donald Ndebele) to be called back first thing Monday morning ... this never happened.I called again on Monday, and spoke to Refilwe who apparently spoke to your technicians who said they will be at my house on Tuesday at 10:00. I told your agents repeatedly that there is no one at my house during the day and they must call me before the time to arrange for someone to be there or give me and hour time to travel from Jhb to my house in Pretoria.<br> I arranged for someone to be at my house at 10:00 on 12 April, as promised by your agent. 3 hours later and no one pitched up.My line is still not working. Please sort it out.