JP
Jacqueline P

1 reviews | Active since Mar 2016

08 Mar 2016, 13:47

Landline Transfer

Good day, I have now had it with Telkom. Requested a removal of my landline on the 24th of February. I call numerous times a week, even holding on my cellpone for up to 5 hours at a time. Calls get answered and I get put through to various people. Even got put through and held on for 45 minutes, call was answered but the office was having a party. Heard the call centre cracking jokes ect.<br> <br> I depend on my landline to make a living and need this done urgently. Every time I call Telkom I get given new reference numbers and empty promises that a technician would come and sort this out. I moved home 200 metres away so this should take 5 minutes to sort out and not 2 weeks. Was told to wait my turn and that could take up to 3 weeks. I'm an epileptic single mom of 2 children and depend on my landline to make a living. I have shed tears, wrote on the Telkom website, nothing. Even been told that escallations would call me back yesterday. nothing. Was given an escalation number, but its not valid. my order ***, the previous one is *** on the 24th. I'm an epileptic, ive had 3 seizures, my son cannot even call doctors nothing. this is beyond urgent. I'm about to loose my job

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Replies (1)
Telkom
Telkom's reply08 Mar 2016, 15:36
Official
Hello jacqueline1967,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,