Landline Still Not Moved!!

I moved house & requested Telkom move my landline & ADSL to my new residence,the move was scheduled for 28.09.2015.After calling numerous times i was informed the line was still being scheduled for a move.2 technicians came but nothing was done. I kept calling & was told there was an underground fault & they were repairing it. Each time i called i was informed that my problem was being escalated. 10.11.2015 i got a sms stating my installation was complete & i would be billed (still no installation the contact person Angeline ***) i keep calling she keeps giving me the run around. 26.11.2015 line was installed yet not opened for use - pointless. 01.12.2015 i phone she promised to open the line while we spoke yet when i got home the line was still inactive. Last night i phoned 10210 & after being transferred from dept to dept a technician finally apologised & stated that 1 of the depts must have been too afraid to tell me that they did not complete the sale. I am angry, frustrated & disgusted in the service Telkom offers.The house i relocated to had an existing landline which was operational without any underground faults.i have no landline or adsl to use.