LANDLINE STILL DOWN AFTER A MONTH

I AM TIRED OF THE SERVICE TELKOM HAS, THEY ARE PATHETIC, I AM TILL WAITING FOR OVER A MONTH NOW TO GET MY LANDLINE FIXED, I MEAN WE PAYING FOR A SERVICE WE ARE NOT RECEIVING, PLUS I HAVE MWEB WI-FI RUNNING AND ALSO PAYING FOR SOMETHING I AM NOT GETTING. I HAVE CALLED, LOGGED A FAULTS, ETC AND NO ONE CARES TO INFORM US WHAT THE ISSUE IS. Reference number is: 143CRK091215 SO COULD SOMEONE RESOLVE MY ISSUE.