LANDLINE STILL DOWN 10 DAYS AFTER REPORTING FAULT

I have reported a fault on my Telkom landline (***) on the 29 January 2018. To date not a single technician has responded to attend to the fault. I was told by agent at call centre that the job has been handed over to the technician but they cannot say when he'll attend to it. 'Great service' from TELKOM !!!