Landline out since Monday 23/11/15

Logged a complaint on Monday 231115 and called everyday about the problem as we had a death in the family and my daughter went for an op and we needed the phone urgently but to date the line is still dead. Not even an SMS from telkom stating they working on the problem only that they received my log (444CRZ231115) on Monday. From then I needed to call them from a mobile phone about the problem so it was costing me more to have telkoms problem fixed. Yesterday spoke to the call centre and they advised technical people do work on weekends (surprise to me as I never see them workings on weekends). It seems to me the only way to get thru to telkom is have someone who can really swear them and be absolutely rude to them as I think that is the only option left.