1 reviews | Active since Oct 2015
Landline out of order yet again!
<p>Dear Telkom,</p> <p>My landlines are out of order yet again. The faults were reported last Thursday morning, and nothing appears to be happenning (other than being reminded via SMS of my outstanding balance).</p> <p>I run my business from home, and am losing tens of thousands of rands in lost revenue, as potential clients think that I am no longer in business.</p> <p>The previous fault had only been repaired a few days before the current fault, and that one lasted for an extended period.</p> <p>Can this unnacceptable state of affairs be resolved without further disruption to my business and life?</p> <p>Thank you.</p>
Further to my last private post (to which I have received no reply), the matter has become totally unacceptable - I am loosing tens of thousands of rands in revenue, due to my landline not being repaired. The line crackles constantly, and loudly, and the call drops after a few minutes of talking. I have also used up my entire talktime on my cell phone contract, and now have to buy more time, at an exhorbitant cost. We are still receiving calls from the technicians, asking if the line is working, and we can hardly hear the technician talking, due to the crackling noises, and then the call drops. It is then another few days before we get another call, asking the same question, with the same result.
I am now posting this publicly, in the hope that action will now be taken.
The latest fault was reported on the 6th July, and the matter has still not yet been resolved.
Kindly escalate the matter to the top of the pile, otherwise I will be going to full social media exposure.
Further to my last private post (to which I have received no reply), the matter has become totally unacceptable - I am loosing tens of thousands of rands in revenue, due to my landline not being repaired. The line crackles constantly, and loudly, and the call drops after a few minutes of talking. I have also used up my entire talktime on my cell phone contract, and now have to buy more time, at an exhorbitant cost. We are still receiving calls from the technicians, asking if the line is working, and we can hardly hear the technician talking, due to the crackling noises, and then the call drops. It is then another few days before we get another call, asking the same question, with the same result.
I am now posting this publicly, in the hope that action will now be taken.
The latest fault was reported on the 6th July, and the matter has still not yet been resolved.
Kindly escalate the matter to the top of the pile, otherwise I will be going to full social media exposure.
Still no response, and landline STILL out of order.
My requests seem to be falling on deaf ears, and no-one seems to care about the impact (financial and otherwise) that my faulty line is having on my life and business.
CAN THE MATTER BE RESOLVED WITHOUT ANY FURTHER DELAYS - the matter was reported on the 6th July, almost a month ago.
Kindly respond.
Still no response, and landline STILL out of order.
My requests seem to be falling on deaf ears, and no-one seems to care about the impact (financial and otherwise) that my faulty line is having on my life and business.
CAN THE MATTER BE RESOLVED WITHOUT ANY FURTHER DELAYS - the matter was reported on the 6th July, almost a month ago.
Kindly respond.