Landline out of order sice 10 April 2018

No technician has come out so far since we logged this problem on 14 April. Is this really the service that we can expect from Telkom?

This is not the first time that we had to wait for more than 20 days for Telkom to even respond to the escalated emails. I already cancelled my Internet with Telkom, and I am now thinking of cancelling my landline contract with Telkom and use someone more reliable.

Call centre is a joke..... Telkom is losing a lot of clients over very bad customer service delivery.....