Landline out of order for 3 weeks!

I initially reported the fault for our landline on 21 March. I received a call from a technician on Monday, 28 March to say he was outside the premises but no one was at home. How does a technician pitch up without making sure someone will be at home for them to gain entry?? He then said a technician would call the next day to make arrangements but no one did. I then escalated the matter last Tuesday/Wednesday with reference 844101. I was told that the technicians had made a note to resolve the matter by 10 April which was yesterday. <br> This is extremely frustrating. Everytime the landline service is down due to a storm, Telkom takes about a month or more to resolve the matter. <br> <br> Keshni Thathiah<br> ***