Landline out of order

I have reported a faulty line on the 22nd Janiary.Did received a log number 4cnk220118.Cables ****** or damaged.This telkom line was out of order a few times the last year.I'm with telkom for about 15years(ADSL line).I have phoned 10210 again today after 10 min from my cellphome no answer from operator.Struggling with the system.I have ask them to call me back A Lady from ********** phoned me about an half an hour later told me everything that I already knew.Tech is waiting for cables.They can't give me any time frame as when this will be fixed.We have to wait.I also went into Telkom store in Midlands Mall, they issued me with a Intergrated data sim.This did not work.Went into the store to get it sorted.I waited in the store while the were working on it for 3hours.Still not working.They said somebody will phone me after they have sorted the issue.Up till now nobody phoned me back to sort this out.I'm sitting with out my ADSL line for a week now and when I told the lady that I'm going to cancel the line she just told me that telkom will give me credit and I have to wait.