Landline not working for 5months

Customer Complaint

My landline has been non-functional or intermittently working for the last five months. Despite all the ongoing efforts of logging of faults online, contacting the Telkom customer services environment and physically even visiting Telkom outlets to get this resolved, the issue remains unresolved. For 5 months, we have continued to pay our monthly bill for services that we have not received. Absolutely pathetic and unacceptable customer experience from Telkom. There is no sense of urgency or not even the slightest element of customer service in their DNA. We are expected to log calls and wait for weeks on end with no feedback and no resolution. Even when they dispatch their technicians to resolve issues, the issues are not probably attended to or resolved resulting in recurring technical issues. I find it completely unacceptable that Telkom makes no effort to resolve their customers concerns or complaints and show no efforts in improving their customer services. This level of pathetic service delivery is completely unacceptable and needs some urgent attention. Even better, there is no email address where we can send complaints to highlight out dissatisfaction. Why should I be a paying for a service I have not been receiving. Absolutely ludicrous.

Landline ********** 453