Landline not working and no service

I'm posting this report in the hope Telkom will send someone to sort out my landline. My line is dead for almost 2 weeks now and reported it and followed it up 3 times already, but nobody is coming out to look for the problem and to sort it out. I'm an elderly lady who's husband has just passed away and need to do a lot of arrangement to do and a lot of phoning to do. Please will you send someone out soon!