LANDLINE NOT WORKING

Good Day,<br> <br> I got an ADSL & telephone line installed on the 18.01.2016, on Saturday the 23.01.16 the modem already packed up, we returned same to the Telkom shop in Musgrave and we were given a brand new modem which was fine however concerning that the modem packed up so quickly, i also informed the guy that there is a problem with my landline and that i cannot make calls out as it says i am not subscribed to this service (which i am as i was told that i could make free calls on weekends) he said he tried to fix it, but if it does not work i must come back. I did not have a chance to go back and have since tried calling the 10210 number which is useless and you wait forever before your call is answered, i cannot get through and i would just like my landline to be fixed, could someone please contact me to resolve this issue.<br> <br> Kind Regards<br> kerryn