Landline not working

From the 7th of July 2015 up until the 18th of August 2015 I was without the use of my landline due to telkom not being able to come and fix it. I spent numerous hours on hold when I called to find out when the problem will be fixed. Even though I had no joy of using my landline I was still billed twice in that time period. On the 29th of August 2015 up until today I once again DO NOT have a Landline that is working and once again I have been billed for a service that Telkom has not provided. I am hoping that this problem could be sorted out permanently ASAP.