landline not working

I reported a line to telkom on the 4th after they activated my ads.it's today Sunday and because people don't care they will call you to tell you that they are coming since Friday.I'm sitting here without any l any landline or the new wifi that I just [URL Removed] month end they will charge me the whole amount even if I was sitting here without any service.I'm so angry I regret the day I went to them to sign a new contract.they are the biggest communication company and yet they do not communicate with their customers.I was afraid to go anywhere in case they come.can you imagine sitting here without any form of communication for more than a week