Landline migrated to wireless device without receiving the device or hjave my consent.

Telkom migrated my prepaid landline ********** 491 to wireless mobile on 20th February already , without receiving the mobile device. This was done without my knowledge , and they also don't have my consent. I logged a fault 166CRZ200219 on 20th August. I tried to chat to an agent on the Telkom website to find out about my fault but was stopped by the agent while I was busy discussing. This was very rude. I phoned Telkom twice already to follow up on my fault. All they told me is that my line has been migrated. I received 2 sms messages from Telkom on the 23rd and 26th February. All it says is that this fault is currently by the technical team to determine what caused the fault. Yesterday I asked Precious that that team must call me back within half an hour , but that also did not happen. Also no agent called me to give the terms and conditions for the wireless mobile devices. My landline is still dead , I can't use it. I paid my annual fee by end of January , and I had a balance on my account.