MS
Megan S

1 reviews | Active since Apr 2010

18 May 2016, 07:42

Landline issues since Dec 2015

<p>I am totally frustrated with Telkom. My mom and grandmother live on the same property, but have 2 seperate landlines. Since 30/12/2015 (about 5 months now), these landlines have been working intermittently. I have literally logged a total of 8-10 different faults as I have to log a seperate fault for each landline. I am completely out of options, as I am unable to log a new fault, as they have been out to "fix" the most recent faults but have not yet closed them on the system. After a fault is logged, it takes about 2 -3 weeks for it to be fixed, after which the landline remains in service for about 2-3 days before it shuts down again and another fault has to be logged. These 2 landlines are AGAIN out of service. My grandmother is often alonte at home and her only contact during an emergency is her Telkom landline. Please can we get this sorted asap? This is totally unacceptable from such a massive company. These accounts are paid on time, every single month. I do not think that this level of service is in anyway acceptable. I am literally out of options, we have also tried to call the call centre, but have been on hold for close to an hour. These are the various fault numbers logged: 256CWZ291215, 257CWZ291215, 48CWZ260116, 53CWZ260116, 49CWZ290116, 73CWZ220216, 30CWZ130416, 438CWZ230715, 524CWZ170815, 38CWZ210815</p>

0
Replies (0)