landline/internet

Our landline and internet has not been working for the past 2 months. We have logged queries and calls on numerous occassions to have these fixed yet nothing has been done. we have been charged normal for these months. How can we be charged for something that was not working? we had to pay the bill to avoid being in arrears and getting a bad credit history. i think the service is extremely poor and something should be done to make evryone aware of telkoms poor service.<br> <br> Telkom Fault Reference number 46CNK091215<br> #ref 46CNK091215( call reference)<br> telkom fault ***<br> <br> these are all the refernce numbers for the faults dating back to September yet none of these have been sorted out. Please assist in getting some action taken.