Landline installation let down!

<p>We recently app**** for a new landline for our student house. Hearing that it would take 3 weeks for installation did not make a good impression, but we decided to suck it up and wait. Afterall, we do need a landline. 3 weeks later, we decided to enquire about the status of our application only to find out that one of the sales representatives never processed our order and LOST our application. He then continued to ask if we are only applying for a landline and why don't we get adsl with them as well. </p> <p> </p> <p>Telkom, you cannot compare your services with, literally any of the other, independent service providers when this is your standard of customer service.</p> <p> </p> <p>When we reapp**** for the landline they said it would take four weeks, but I expect it to be escalated if Telkom at all prides themselves in their customer service.</p>