Landline Installation
<p>I was told that my fixed landline would be installed on 10 March and that this could be at any time between 08:00 and 17:00. </p> <p> </p> <p>The consultant that I dealt with told me that the technician would phone me between 07:00 and 12:00 on the day of the installation. I left work at 11:15 and phoned Telkom (10213). The first consultant ensured me that the technician would contact me soon. </p> <p> </p> <p>During the second phone call I asked the consultant to check if they have my correct cell number and she saw that they didn't. I asked her to update my number and also to inform the technician of the number change. Obviously he wouldn't be able to get hold of me on the wrong number. </p> <p> </p> <p>Still, I heard nothing. It was now after 15:00. I phoned againand asked consultant number 3 to please check if the previous consultant had indeed updated my number. The number was still wrong. At this stage my airtime had run out. However, I thought that there was still hope due to the fact that I was told that the technician was working until 17:00.</p> <p> </p> <p>I waited for my wife to arrive from work to phone Telkom for the 4th time. This was just before 16:00. This consult told me that my details had been updated on the 25th of February. Blatant lie or were the other consultants not correct? Consultant 4 also told me that she couldn't get hold of Johan. (She was the only one that mentioned the technicians name.)</p> <p> </p> <p>Furthermore, she said that they only work until 16:00 which meant that my installation would not be done today. </p> <p> </p> <p>I can't just leave work every time Telkom tells me I have an "all day appointment." So now when will my installation be done? Telkom has a monopoly, we all know that. The service in the shop was top notch to get my signature on that contract. Now, however, it has gone from excellent to pathetic. </p> <p> </p> <p>I really hope that someone will be able to fix this absolutely useless service. Or, at least offer me an explanation as to what happened with Johan? </p> <p> </p> <p>Sorry about my mood, but I'm honestly disappointed. </p>