Landline Installation

Good day, I app**** for a landline to be installed in my apartment in March 2015, to this day I am still waiting. I received an sms notifying me that a technician will come through on the 29 th of September 2015 but that never happened either. When I called the technician (Neelan Govender) who was supposed to come through, he hung up on me and ever since that day I have not heard a thing from him or Telkom. I app**** and paid for the service because I needed it and I still do, but this is the kind of treatment I am getting from Telkom and this is supposedly a reputable organization. I had no clue I would have to wait for almost a year to have the landline installed, honestly I did not.