Landline goes down every month, down now/still

My phone went dead (again), and I reported it (again), fault number 728CRZ210116 (last 6 figures are the date). Technician came after a couple of days, had problems restoring the line, but I eventually had dial tone after 2 weeks and without checking with me the fault was closed out. When I checked by calling my landline from my cell, it didn't ring and when I used it to call my cell, number recognition showed my neighbour was calling me, the technician has connected my phone to my neighbour's line and now I get his calls. Logged fault 1CRZ080216.... no response. I managed to get through to 10210 and the matter was escalated, number 826514... still no response to date. Reported the matter on Telkom's Facebook, got a promise of a response but heard nothing further.<br> <br> Further, I received my phone bill which gave me credit for the first fault's out-of-order time, but not for the second fault, despite them running consecutively i.e. phone has been down since before 21 January and is still down.<br> <br> So frustrating that once a fault is logged, there is no way to get feedback or to follow up, even if the fault goes on forever!!