Landline Fault - over 1 week now going on 2 weeks!!!

<p>Fault *** Service ID: ********** 090</p> <p>Telkom Landline Dead for almost 2 weeks, we have been calling logging faults even went to the Telkom Store in Liberty Midlands mall to report the fault but no joy & no Feedback or Updates whatsoever, yesterday a Telkom technician was at our Neighbours premises to check a fault but refused to check our's as he was not assigned, that is absolute nonsense, how can a technician come out to an area where there are known faults and only fix 1 fault, the logic in that is Absurd!</p>