LANDLINE FAULT LOGGED OVER ONE MONTH AGO - NO REPAIRS HAVE BEEN DONE

On the 11th November 2017, I logged a fault with Telkom that our landline is not working. The reference number is ********** 8.

To date, we have not received any feedback on when our landline shall be repaired. It is very disappointing that as a loyal and long-standing customer of Telkom, to experience such bad service. It is completely inconvenient and unacceptable that our landline has been out of order for over a month now. I am also continuing to pay for a service that I am not benefiting from at this point.

I am seriously considering cancelling all our contracts with Telkom and moving to another service provider if this matter is not fixed before the end of this week.