LANDLINE DOWN - TECHNICIAN NOT APPOINTED YET

<p>***</p> <p>I first received a SMS on Tuesday 31/01/17 informing of network failure in my area, ref ********** 36. Yesterday I received another SMS saying the problem has been resolved but my landline was still down. I logged a fault, ref 460CNK010217. I called this morning to check on progress and was informed a technician is still to be appointed. </p> <p>I find this UNACCEPTABLE. Firstly, I run an internet based business and I need to be available at all times to earn an income. Secondly, my daughter has 2 school projects due on Friday and she needs to continue her research. </p> <p>I would appreciate if Telkom endeavour to resolve this technical issue as soon as possible. I must say the answer time to all my calls were quick and the consultants were helpful and knowlegable. Still is in total contrast to the poor service on offer last year.</p> <p> </p> <p>Avina Ramalingam</p> <p> ********** / ********** </p>