LANDLINE DOWN SINCE AUGUST 2025 & STILL NOT RESOLVED

Telkom, our landline has been down since August 2025. We haven't had our business landline active for SIX MONTHS.

I have reported it countless times via your website, and phoned your call center a minimum of 9 times since then. I have received 5 different references numbers, tried every version of troubleshooting help received over the phone, physically gone into one of your stores to get a new sim card (as recommended by the call center), have had our issue 'escalated' by your team, and have been promised that a technician will come out each time. We are still yet to have a technician come through. On one of my calls with the call center, I was even told that our case had been closed and resolved as they 'couldn't get through to us'... on our landline...that hasn't worked for 6 months...the very same phone I was reporting. We have been loyal customers for over 20 years but we are finally done. We will be cancelling our contract if this is not resolved.