Landline down for over 4 months

<p>My Telkom line has been down for over 4 months. Each time I make contact with the helpdesk they tell me that the problem is with the line and are unable to provide an estimated repair time. This means that I am paying for a service that is not working and I am unable to request a reimbur*****t until the line has been fixed. The consultants that I speak to keep advising me to switch over to LTE but this does not solve the problem as I do not get the promised speeds in my area. I don’t know what to do anymore, no one seems to give a ****. All I want is for my service to be restored. I am now spending additional money on data while still paying for my line and adsl.</p>