Landline down for 16 days and no technician

My line has been dead since the morning of 24 February 2016. I have phoned Telkom numerous times and all I get is promises that a technician will contact me. They have **** and said that a technician has been to my location twice. I was at home on both days and no technician was here. No feedback is forthcoming and I cannot do my work properly because I rely on DSL and the line has been completely dead for more than two weeks now. Fault reference is 14BRK240216