Landline discontinuation not activated

Since the 8th February I have been trying to get my landline discontinued. It was ADSL, with MWeb handling the ADSL portion. MWeb say have done their side and it is up to Telkom now, and as they are no longer charging me, I presume that info is correct. However, Telkom despite my having sent through the forms more than once and spoken to countless people, have not discontinued the service. I am still being billed. I no longer even live in the town. Today I went to Telkom George and was told as it still said Wholesale on their system, I had to get an Order No from MWeb to discontinue it. MWeb say that is nonsense, it is automatic once they have deactivated. MWeb say they can't phone Telkom Wholesale for me as they have no contact with them... everything is via the system,and I must phone 10210 (again) and ask for Wholesale. No option for Wholesale on their voice system and it cut off eventually while I held on for an operator. Fed up. It is ridiculous. Is there no direct line to their Wholesale side. I shouldn't have to do this!<br>