Landline disconnected for 4 weeks - no feedback

A call was logged on 8th January 2015 for my mom's landline that is out of order. When contacting Telkom we were advised it was a general problem in the area and they are working on it. My mom's landline along with a few other landlines in the same area is still out of order - a month later. This is pathetic service as these people will still be expected to pay their monthly subscriptions - yet they are unable to use their phones. Heaven forbid there is an emergency and they cannot call someone for help.