Landline disconnected

Telkom agent suspended my account without consent. I phoned (10July2018) at 11:48 and was told that someone was going to get back to me. I am still waiting... no landline nothing!! I need my line back! Will this person be disciplined for unauthorized shifting of landline?! to an address unknown to me ? Will I be reimbursed for lost access to landline? If my house is broken into do I submit the claim to Telkom? Perhaps I should check with my lawyer. I need a response.