Landline dead for more than 2 weeks & no response

My landline has been dead since the 16th June (112CRK160615) and after logging a call and speaking to the technician whom caused the fault (Joe Kagiso - ***). Joe was busy fixing my neighbour's landline and somehow disconnected me. I called him many times to resolve but he is always busy and to date has not come out to fix the issue. I logged the call with Telkom and no one from Telkom has made contact.