Landline dead for 14 days, no progress or updates. Poor service and no feedback responses.

I need urgent attention to my faulty / dead landline. Fault reported on 5th October with reference 353CWZ051017. The technician arrived 4 days later and after testing said it was an underground cable fault that he cannot fix but would report the issue. This was the last I heard of this. "In Progress" from 5th Oct status is still shown online. This is unacceptable service, my Security system armed response communication depends on this line working. Our lives and goods are at risk daily. I will sue TELKOM for any damages thus occurring. Please investigate, and escalate this issue and report back soonest as to real progress.