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Bernice L

1 reviews | Active since Jul 2011

06 Dec 2016, 05:47

Landline dead and internet connection keeps on dropping

<p>Reported dead landline on 1 December 2016, which was out since the evening of 30 November 2016. Since then we have also had terrible internet connection whereby the connection keeps on dropping and there is severe interference with internet connection which results in delayed internet response.</p> <p>Unable to use Telkom services that we have subscribed to for almost the past week.</p> <p>Please can this be attended to.</p>

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Replies (4)
Telkom
Telkom's reply06 Dec 2016, 14:20
Official

Thank you for your post.

Please be advised that your query has been sent to our Technical Team.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

BL
Bernice L's update07 Dec 2016, 10:02
Reviewer Update

Hi Busi

I received another sms last night that the ADSL service has been restored but the ADSL is still faulty - connectivity drops all the time, continous downtime and if it connects, it is for a few minutes and it is extremely slow. I am unable to load any large attachments as the ADSL keeps failing.


The landline and ADSL issues have been persisting since last Thursday evening and I am unable to do my work due to lack of access to my landline and proper ADSL connection. My work is becoming extremely urgent.

Can you advise when this issue will be resolved?


Regards

BL
Bernice L's update08 Dec 2016, 09:12
Reviewer Update

reference number is AI ********** : Landline is still not working and still issues with ADSL line. Please provide feedback and when this matter will be resolved.

BL
Bernice L's update08 Dec 2016, 19:28
Reviewer Update

Dear Busi

Please can you advise who I can contact to follow up on this outstanding matter.

Regards