1 reviews | Active since Jan 2016
Landline dead after canceling adsl
After cancelling my data contract with mweb my normal Telkom landline died.Reporting this to Telkom repetedly came back with the same answer to get my new ISP provider to reconnect my line.Trying to explain to the customer care and technicians that I don't have a new ISP (gone the mobile data route) and that I just want my normal landline to make and receive calls for witch I pay Telkom directly every month to work.Tried explaining this on various platforms without any success.I am now still paying Telkom for a service I don't have use off.They keep on sending automated mails and sms's with the same message to contact my new ISP provider.I do not have a new ISP provider.I do not need a new Adsl. All I require is my Telkom landline to work as per normal.<br> I am paying Telkom for this service, and my account is up to date!!!!
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Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
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Regards
Keagan
Telkom Social Media Team
